Support
How can we help?
Answers to common questions, and a real person when you need one.
Getting started
Set up your profile and log your first meal in under a minute.
Scanning & logging
Photos, barcodes, text estimates and editing your results.
Account & backup
Backing up, restoring and moving your data between devices.
Frequently asked
How do I log my first meal?
Tap the camera button, point it at your plate, and Veya does the rest. You can also scan a barcode or describe the meal in words.
The scan got something wrong — can I fix it?
Yes. Every detected ingredient is editable — adjust the amount, swap the item, or remove it. Your correction is what gets saved.
How do I back up or restore my data?
Open Profile → Settings → Account. Backup and restore are always free. Live sync across devices is a Premium feature.
How do I connect Apple Health?
Grant permission when prompted, or in Settings. Veya reads steps and active energy to complete your daily picture — display only, never shared.
How do I cancel Premium?
Subscriptions are managed through your Apple ID in the App Store. Cancelling keeps your data — backup and restore stay free.
Still stuck?
Talk to a human
Email us and we’ll get back to you — usually within a day.